Scope

This policy describes how Alive Healthcare Technologies LLC ("Alive Healthtech," "Alive," "we," "us," or "our") handles information on the public website at alivehealthtech.com. It does not replace the privacy notices, agreements, or organizational policies that may apply when you use an Alive-powered product or customer workspace.

Information associated with this website

This marketing site does not include a public account-registration form or a form that asks you to submit health information. Our hosting and security providers may process ordinary technical information needed to deliver and protect the site, such as IP address, browser and device information, request time, and requested page.

If you contact us by email, we receive the address you use and the content you choose to send. Please do not include participant information, health information, screening answers, evaluation results, or other sensitive records in email.

How information may be used

We may use website and correspondence information to operate and secure the site, respond to inquiries, provide support, understand service reliability, prevent misuse, and comply with legal obligations.

Product and customer data

Alive builds software for customer organizations. Information submitted inside those products is not published through this corporate site. Access to customer workspaces is separate, authenticated, and governed by the applicable customer relationship, product notice, and user permissions.

Service providers and legal disclosures

We may use infrastructure, hosting, authentication, and communications providers to operate our services. We may also disclose information when required by law, to protect users or services, or in connection with a business transaction subject to appropriate safeguards.

Retention and security

We retain information only as reasonably needed for the purposes described above, contractual obligations, security, and legal requirements. No system can guarantee absolute security, but we use technical and organizational measures appropriate to the nature of the service.

Your choices

You may contact us to ask about personal information you have provided directly to Alive. Requests involving a customer organization or an Alive-powered product may need to be directed to that organization so the appropriate responsibilities can be followed.

Changes and contact

We may update this policy as our website or practices change. The effective date above identifies the current version. Questions may be sent to team@alivehealthtech.com.

For product access or technical help, visit the support center.